Radio Shack gets customer service right

Radio Shack could teach a lot of the big retail outlets a thing or two about customer service.

I had an amazing experience at my local Radio Shack today. I went in to see if they had a charger/FM transmitter for my iPod. A knowledgeable, friendly salesperson immediately directed me to the products I wanted. No waiting in line, no blaring music, no in-your-face TV wall, no idiot “filler” staff, no wading through aisles of lousy appliances, crappy stereo equipment, music and movies and junk food and whatnot. Not only were their prices lower than Best Buy (did I mention how much I hate shopping a Best Buy?) but they actually insisted that I test the unit with my decrepit “3rd Generation” iPod before purchasing it. It turned out not to work (big surprise), so I didn’t buy it, but guess where I’ll be buying one when I finally upgrade my iPod? NOT Best Buy, and NOT the Apple Store. (Oh, and even though they SELL iPods there, they didn’t pressure me to upgrade mine.)

Speaking of which – am I the only one who doesn’t get why Apple stopped making the “classic” iPods? I really don’t need or even particularly WANT a video iPod. I just want a solid, iTunes-compatible MP3 player that holds around 20G. That’s plenty for my needs. I really don’t need the 80G “classic” – at $250, a bit steep – but I need more than the 8G “nano”. And I don’t really see the point in getting a “touch” – at that point, might as well get an iPhone and be done with it.
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There I go getting all Andy Rooney again. Sheesh.

3 thoughts on “Radio Shack gets customer service right

  1. Dude, you are so turning into the angry old man. An AARP application kit (with discount coupons for Depends) is on its way!

  2. Mixed feelings here. *Usually* things I go to RS for they have but are well overpriced compared to BB, CC or Kmart. My wife got something there once – a pair of rabbit ears – and they were $39. *Same* model was $14 at KMart. Having said that, I did just buy a cable at RS 2 weeks ago, and it was about the same overpriced amount I expected to pay anywhere in person (about $24 for a VGA cable).

    The ‘video’ was inevitable, even if you don’t use it. I find those screens to look nicer (color LCD) even for regular use. Mine (which broke) was the last of the ‘classic’ black/white screens. Less than 2 months after I got it (April 05) all iPods were color/photo, then later the video aspect came around. 🙁

  3. Yeah, I guess they have to pay for that decent customer service somehow, but I swear, sometimes it’s worth it. Especially compared with the cost of anger management classes for punching out the useless “filler” staff person who directs you to the one person in the store who actually knows ANYTHING about ANY of the products they sell. (Happens to me every time I try & buy something at BestBuy/CircuitCity/[K|Wal]-Mart/etc…

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